Shipping & Warranty Policies
Please note that FoodCycler is doing everything we can to maintain and improve our customer service and order fulfillment at this time. To this end, please also note that shipping delays are expected until further notice due to the logistical impacts of Covid-19. If you have any questions or concerns, please don't hesitate to reach out.
The FoodCycler FC-30 carries a standard 1-year warranty on the unit and its parts. This warranty does not cover the filters which need to be replaced every 3-4 months, depending on use.
We want you to be completely satisfied with every purchase you make with us. In the event of your experiencing a manufacturing defect, upon receipt and inspection of your purchased unit, we will arrange to have a new unit of equal or greater value sent out to you within 5 business days. Although all sales are final, we will make every effort to help you realize the full potential of your purchase.
Contact us with your return information.
30-Day Return & Refund Period
Food Cycle Science will do everything we can to make sure our customers are loving their FoodCycler. That being said, if, for whatever reason, you're not completely satisfied with your purchase, we have you covered.
As of January 1st 2019 (12:00AM ET), you may request a return label within the first 30 days of the delivery of your initial order to process a partial refund. FoodCycler will refund the original purchase amount, minus a $99.00 Processing fee to offset the costs of shipping and processing the unwanted unit.
If you have any questions or concerns relating to our Warranties or the return process in general, please do not hesitate to contact us at firstname.lastname@example.org.
Items returned to sender without our knowledge will not be refunded.